REFUND & RETURN POLICY

1. Returns eligibility

We accept returns only if:

• the item is damaged or defective
• the wrong item was sent

We do not accept returns for:

• change of mind 
• used or opened items
• Items damaged to neglect by the customer

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2. Return timeframe

You must request a return within 7–14 days of receiving your order.

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3. How to request a return

Email: orders@newafricabooks.co.za with:

• order number
• description of issue
• photos (if damaged or incorrect item)

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4. Refunds

If approved:

• refunds are issued to original payment method
• processing may take 5–10 working days

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5. Exchanges

Where possible, we may offer a replacement instead of a refund.

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6. Shipping costs for returns

• If the error is ours: we cover return shipping
• If not: customer covers return shipping

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7. Non-refundable items

We do not refund:

• items damaged due to misuse